Contact information

We’re here to help.

If you have any questions about our products, orders, shipping, returns, or policies, please feel free to contact our customer support team. We are happy to assist you and will do our best to provide a timely response.

Customer Support

Email: service@xingda.shop Phone: +1 256 269 3806

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time)

We typically respond to customer inquiries within 1–2 business days.

Order Support

For faster assistance, please include the following information when contacting us:

Order number
Email address used for your purchase
A brief description of your request

This information helps us review your order and provide a faster response.

Returns

If you need to return an item, please contact us before sending anything back. All returns must be approved by Xingda before shipment.

Once your return request has been reviewed and approved, we will provide the authorized return address and detailed return instructions.

Please do not send returns to any address without prior authorization, as unauthorized returns may not be accepted or may experience delays in processing.

Important: Our customer service phone number and company address are for support purposes only and are not return addresses.

U.S. Fulfillment Information

Orders are fulfilled through our U.S.-based logistics partners and shipped from available fulfillment locations within the United States.

For all customer service inquiries and return requests, please contact our support team first.

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