Privacy policy
At Xingda, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how Foshan Xingda Weaving Co., Ltd. (“Xingda,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
When you visit our website, place an order, or contact us, we may collect certain information about you.
Personal Information You Provide We may collect personal information that you voluntarily provide, including:
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information
- Order details
- Customer service communications
- Any other information you provide when contacting us
We collect this information when you:
- Place an order
- Contact customer support
- Subscribe to marketing communications
- Participate in promotions, surveys, or other activities
- Create an account (if available)
Information Collected Automatically When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Website interactions
- Referring website
- Time spent on our website
This information helps us analyze website performance, improve our services, and provide a better shopping experience.
How We Use Your Information
We may use your personal information for the following purposes:
To Process and Fulfill Orders Including processing payments, confirming orders, arranging shipment, providing tracking updates, and processing returns and refunds.
To Provide Customer Support Including responding to questions, assisting with orders, and resolving customer concerns.
To Improve Our Website and Services Including understanding customer preferences, improving products and services, and enhancing website functionality.
To Communicate With You Including sending order confirmations, providing important service updates, and sending marketing communications when you have provided consent.
How We Disclose Personal Information
We may share your personal information with third parties when necessary to provide our services, operate our business, and improve your shopping experience.
Depending on how you interact with our website, we may disclose personal information to the following categories of service providers:
- Shopify and website hosting providers
- Payment processors
- Shipping and fulfillment partners
- Customer support providers
- Analytics providers
- Marketing and advertising partners
These service providers receive only the information necessary to perform their services and are required to handle your information appropriately.
Advertising and Analytics Partners We may use analytics and advertising services to understand how visitors use our website and to provide more relevant advertisements.
Depending on where you reside, you may have the right to opt out of certain uses of your personal information for targeted advertising. You can exercise your opt-out rights through the following resources:
- Network Advertising Initiative Opt-Out Portal: https://optout.networkadvertising.org/
- Digital Advertising Alliance Opt-Out Portal: https://optout.aboutads.info/
Legal Requirements We may disclose your personal information when required by applicable laws, legal processes, government requests, or when necessary to protect our rights, property, safety, or the security of our services.
International Data Transfers Your personal information may be transferred to and processed in countries outside of your country of residence, including China and the United States, where our service providers operate. We take reasonable steps to ensure that such transfers are protected in accordance with applicable laws.
Relationship with Shopify
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and provide services to you.
Shopify may collect and process personal information about customers who visit or make purchases through our store in order to provide, maintain, and improve its services.
To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy: https://www.shopify.com/legal/privacy
Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal: https://privacy.shopify.com/
Payment Information
Payment transactions are processed through secure third-party payment providers. Xingda does not directly store your complete credit card information. Your payment information is handled according to the privacy policies and security practices of the applicable payment providers.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve website functionality, analyze traffic, and enhance your shopping experience.
Cookies may help us:
- Remember your preferences
- Understand website usage
- Improve website performance
- Provide personalized shopping experiences
- Support advertising and analytics activities
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of our website.
Marketing Communications
With your consent, we may send you promotional emails, product updates, special offers, and other marketing communications.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. Please note that you may still receive important transactional communications related to your orders.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Meet legal and accounting obligations
- Resolve disputes
- Enforce agreements
When information is no longer required, we will take reasonable steps to delete or securely store it.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Requesting access to your personal information
- Requesting correction of inaccurate information
- Requesting deletion of your personal information
- Opting out of marketing communications
- Opting out of certain targeted advertising activities
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know, delete, and opt out of the sale or sharing of personal information. We do not sell personal information in the traditional sense.
To submit a privacy-related request, please contact us using the information below.
Children’s Privacy
Our website and products are intended for general consumers. We do not knowingly collect personal information from children without appropriate consent where required by applicable privacy laws. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, security, or policies of these external websites. We encourage you to review the privacy policies of third-party websites before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page with the revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Foshan Xingda Weaving Co., Ltd. Registered Address: Room 1, 2/F, No. 38, Dabu Industrial Zone Ave, Dabu Community, Lishui Town, Nanhai District, Foshan City, Guangdong Province 528244, China
Customer Support: Email: service@xingda.shop Phone: +1 256 269 3806