Refund policy

At Xingda, we want you to feel confident and satisfied with every purchase. This policy explains our return process, requirements, and refund procedures.

If you have any questions about your order or a return request, please contact our customer support team:

Email: service@xingda.shop Phone: +1 256 269 3806

Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (Central Time) We typically respond to inquiries within 1–2 business days.

Return Window

We accept return requests within 30 days of the delivery date shown on the tracking information. Return requests submitted after this period may not be accepted.

Return Requirements

To be eligible for a return, items must:

  • Be unworn, unwashed, and unused
  • Be in their original condition
  • Include original tags (if applicable)
  • Be returned in the original packaging
  • Include your order number or proof of purchase

For hygiene reasons, socks must be returned in unused, unworn, and unwashed condition. Items showing signs of wear, washing, stains, odors, damage, or other use cannot be accepted.

Changed Your Mind?

If the product does not meet your expectations, you may request a return within the 30-day window for reasons such as:

  • Changed your mind
  • Ordered the wrong size or color
  • Personal preference
  • No longer need the item

For these returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order carefully after delivery. If you receive a damaged, defective, incorrect, or missing item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the packaging and shipping label (if applicable)

After reviewing your request, we will determine the appropriate solution, which may include a replacement, partial refund, or full refund. In some verified quality-related cases, a physical return may not be required.

Before Sending a Return

Please contact us before sending any item back. All returns must be reviewed and approved by Xingda first.

Once your return request is approved, we will provide:

  • Return instructions
  • The designated return address
  • Any additional information needed

Important: Our customer service phone number and business contact information are for support purposes only and are not return addresses. Do not send packages to any address unless we have specifically provided it as part of an approved return request. Returns sent without prior authorization may be refused or significantly delayed.

Return Shipping Costs

Quality issues or incorrect orders Xingda will cover return shipping costs if:

  • You received the wrong item
  • The item arrived damaged
  • The product has a verified manufacturing defect

Other returns For returns due to personal preference, sizing issues, or change of mind, customers are responsible for return shipping costs.

We strongly recommend using a tracked shipping service. Xingda is not responsible for return packages lost in transit.

Refund Processing

Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund. Refunds are only issued to the original payment method used for the purchase.

Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or style, we recommend placing a new order after your return has been completed.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible. Orders that have not yet entered processing or fulfillment may be canceled for a full refund. Once an order has been processed, fulfilled, or shipped, cancellation may no longer be possible. You may still request a return after delivery according to this policy.

Lost or Missing Packages

If tracking shows the package was delivered but you cannot locate it, please:

  • Check around the delivery location
  • Ask family members or neighbors
  • Contact the shipping carrier

If the package remains missing, please contact us within 7 days of the delivery date. We will work with the carrier to investigate and assist whenever possible.

Refused or Undeliverable Packages

If an order is returned to us because it was refused, unclaimed, or sent to an incorrect address provided by the customer, any applicable shipping or return shipping costs may be deducted from the final refund amount.