Shipping policy

At Xingda, we are committed to providing a reliable and convenient shipping experience for our customers. This Shipping Policy explains our shipping destinations, order processing times, delivery estimates, and other important shipping information.

If you have any questions regarding your order or shipment, please contact our customer support team:

Email: service@xingda.shop Phone: +1 256 269 3806

Shipping Destinations

We currently ship within the United States only. At this time, we do not offer international shipping.

We are currently unable to ship to:

  • U.S. territories
  • APO/FPO addresses
  • P.O. Boxes

Free Shipping

We offer free standard shipping on all orders of $80 or more within the contiguous United States. Orders under $80 will incur a standard shipping fee, which will be calculated and displayed at checkout.

Shipping Origin & Fulfillment

Our products are manufactured in China and fulfilled through our U.S. logistics partners for delivery to customers in the United States. After your order is processed, your package will be shipped through available fulfillment channels to provide a reliable domestic delivery experience.

Please note that our U.S. business contact information is provided for customer support purposes only and should not be considered a return shipping address. All returns must be requested and approved by contacting our customer support team first. A return address will be provided only after your return request has been reviewed and approved.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are processed Monday through Friday, excluding weekends and major holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please note that processing time does not include transit time.

Delivery Time

After your order has been processed, standard shipping typically takes approximately 5–10 business days.

Delivery times may vary depending on:

  • Your shipping location
  • Carrier processing times
  • Weather conditions
  • Holidays
  • Other circumstances beyond our control

While we make every effort to deliver orders within the estimated timeframe, delivery dates cannot be guaranteed.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive an email containing your tracking number. You can use the tracking information to monitor your package status through the carrier’s tracking system. Please allow up to 48 hours for tracking information to become available after shipment.

Shipping Address Information

Please ensure that your shipping address is accurate and complete before placing your order. Xingda is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible after placing your order. Once an order has been processed or shipped, we may not be able to make changes.

Delayed or Missing Packages

If your package is delayed, please check your tracking information for the latest updates.

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

  • Checking around your delivery location
  • Asking family members or neighbors
  • Contacting the shipping carrier

If your package remains missing, please contact us and we will work with the carrier to investigate the issue and provide assistance whenever possible.

Shipping Delays

Xingda is not responsible for delays caused by circumstances outside of our control, including:

  • Severe weather
  • Carrier delays
  • Holidays
  • Natural events
  • Unexpected shipping disruptions

We will do our best to provide updates and assistance when possible.

Refused or Undeliverable Packages

If an order is returned because it was refused, unclaimed, or an incorrect shipping address was provided, any applicable shipping or return shipping costs may be deducted from the final refund amount.

Contact Us

If you have any questions about your shipment, please contact us:

Email: service@xingda.shop Phone: +1 256 269 3806